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TERMS AND CONDITIONS
ARTICLE 1 – PARTIES: TURNEO TURİZM LTD ŞTİ, operating the activities of the website [www.hydego.com](https://www.hydego.com) and residing at the address Kemeraltı Mah. 125. Sok. No: 4/3 Marmaris / MUĞLA (hereinafter referred to as the “AGENCY”) and the user of the website [www.hydego.com](https://www.hydego.com) (hereinafter referred to as the “CONSUMER”).
ARTICLE 2 – SUBJECT MATTER: The subject matter of this Agreement covers the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on Principles and Procedures for Implementing Distance Contracts, regarding the sale and performance of the service, the specifications and sales price of which are specified below, sold electronically to the CONSUMER by the AGENCY through the website.
ARTICLE 3 – GENERAL TERMS:
3.1 – Only individuals who possess a residence permit outside of Turkey, dual citizenship, or a foreign passport may utilize the [www.hydego.com](https://www.hydego.com) website exclusively for vacation-purpose hotel room sales. Individuals possessing solely a Turkish passport are prohibited from making such reservations. In the event that a reservation is nonetheless made despite this restriction, the hotel shall strictly refuse admission to the guest at check-in and/or shall charge the price difference based on the original purchase rate. This restriction does not apply to the sales of other travel components, such as airport transfers, daily tours, guided multi-day tours with accommodation, etc. These services are open to all users who make a reservation by utilizing the HydeGo.com website, accept the terms of use, and pay/undertake to pay the fees displayed on the website.
3.2 – The CONSUMER declares and warrants that they have read and fully informed themselves of all preliminary information regarding the specifications of the product/service subject to the contract, the sales price, the payment method, and the performance thereof, and that they have provided the necessary confirmation in the electronic environment.
3.3 – The AGENCY shall be liable to the CONSUMER in the event that the service subject to the contract is defective.
3.4 – Following the performance of the service, in the event that the bank or financial institution fails to pay the service fee to the AGENCY due to the unfair or unlawful use of the CONSUMER's credit card by unauthorized persons in a manner not arising from the fault of the HOTEL, the CONSUMER shall be liable for the service fee and any resulting damages.
ARTICLE 4 – CANCELLATION AND TRANSFER:
4.1 A- For cancellations made by the CONSUMER up to 60 days prior to the commencement of the service, the entire fee paid by the CONSUMER up to that moment shall be fully refunded. The CONSUMER accepts, undertakes, and agrees to pay the AGENCY: 25% of the tour fee if the contract is canceled 59 to 31 days prior to the commencement of the tour; 50% of the tour fee if canceled 30 to 15 days prior; 75% of the tour fee if canceled 14 to 7 days prior; and the full amount (100%) of the tour fee if canceled less than 7 days prior.
B- Illnesses or deaths of the CONSUMER or their first-degree relatives that prevent their customary occupation for 10 consecutive days, provided that they are presented in writing prior to the commencement of the service via an official medical board report obtained from a full-fledged state hospital, shall constitute an exception to the cancellation and transfer provisions.
4.2 – The CONSUMER may transfer their accommodation rights to any person of their choice up to exactly 15 days prior to the commencement of the tour. The transferee shall be jointly and severally liable with the transferor for the remaining balance and all expenses arising from the transfer. The CONSUMER is obligated to submit all cancellation/transfer requests to the AGENCY in writing prior to the commencement of the service.
4.3 – In the event that the CONSUMER fails to notify the AGENCY in writing that they will join the service for which they missed the initial commencement; the AGENCY reserves the right to cancel all reservations and services made on behalf of the CONSUMER after 24 hours. No refund shall be issued to the CONSUMER for such cancellations.
4.4 – The AGENCY may partially or completely cancel tours it has announced or registered prior to the commencement of the service, provided that it notifies the CONSUMER in cases it deems necessary. Within the same period or during the service, the AGENCY may modify the hotel names included in the scope of the service, the transportation vehicles and their departure points, and the order of visits for the locations specified in the itinerary as sightseeing destinations. If the CONSUMER does not accept these modifications and cancellations for justified reasons, they have the right to cancel their reservation and receive a refund for the unconsumed service fees.
4.5 – The AGENCY's notifications regarding potential cancellations may be made individually to each CONSUMER or may be announced on the website. The CONSUMER accepts this condition in advance.
ARTICLE 5 – GENERAL PROVISIONS:
1- All liability regarding baggage and its contents belongs entirely to the owner. The CONSUMER is obliged to comply with the laws, regulations, and customs to which the vehicle of transport and the accommodation facility are subject.
2- The AGENCY shall be held liable for reasons other than force majeure events occurring after the commencement of the undertook service, circumstances for which the CONSUMER is responsible, and situations arising from the personal liabilities of third parties. In cases falling within the scope of the AGENCY's liability, the AGENCY may compensate for modifications detrimental to the CONSUMER in the form of a price or service refund pursuant to the provisions of the TÜRSAB Kütahya Schedule, or it may alternatively seek to compensate through additional and/or alternative arrangements provided to the CONSUMER during the service which are not included in the price. The acceptance, use, or consumption of additional or substitute services by the CONSUMER shall void the CONSUMER's rights to a price refund and compensation.
3- In the event that the CONSUMER terminates the reservation on the grounds that the performed service is defective, they must notify the AGENCY representative and the hotel where they are staying in writing of the grounds for termination. Otherwise, the service shall be deemed to have been accepted and consumed.
4- It is the duty of the bona fide CONSUMER to cooperate and act diligently by notifying the AGENCY in writing of any matters of complaint during the performance of the service.
5- CONSUMER(s) who do not have signatures in the contract but participate in the service subject to the contract shall be deemed to have accepted and undertaken the provisions of the contract upon the reading and approval of this contract by the CONSUMER(s) whom they have authorized to register on their behalf. The AGENCY reserves the right of recourse against other CONSUMER(s) for the collection of any excess amount or service fee paid to the CONSUMER(s) who signed the contract.
6- In cases where the AGENCY fails to comply with the Contract partially or completely, the articles of the TÜRSAB KÜTAHYA SCHEDULE shall be applied in calculating the compensation to be paid.
ARTICLE 6 – COMPETENT COURT: The Courts and Arbitration Committees of Marmaris shall have jurisdiction over the settlement of disputes arising from the implementation of this Agreement.
The CONSUMER shall be deemed to have accepted all terms and conditions of this Agreement.
ARTICLE 1 – PARTIES: TURNEO TURİZM LTD ŞTİ, operating the activities of the website [www.hydego.com](https://www.hydego.com) and residing at the address Kemeraltı Mah. 125. Sok. No: 4/3 Marmaris / MUĞLA (hereinafter referred to as the “AGENCY”) and the user of the website [www.hydego.com](https://www.hydego.com) (hereinafter referred to as the “CONSUMER”).
ARTICLE 2 – SUBJECT MATTER: The subject matter of this Agreement covers the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on Principles and Procedures for Implementing Distance Contracts, regarding the sale and performance of the service, the specifications and sales price of which are specified below, sold electronically to the CONSUMER by the AGENCY through the website.
ARTICLE 3 – GENERAL TERMS:
3.1 – Only individuals who possess a residence permit outside of Turkey, dual citizenship, or a foreign passport may utilize the [www.hydego.com](https://www.hydego.com) website exclusively for vacation-purpose hotel room sales. Individuals possessing solely a Turkish passport are prohibited from making such reservations. In the event that a reservation is nonetheless made despite this restriction, the hotel shall strictly refuse admission to the guest at check-in and/or shall charge the price difference based on the original purchase rate. This restriction does not apply to the sales of other travel components, such as airport transfers, daily tours, guided multi-day tours with accommodation, etc. These services are open to all users who make a reservation by utilizing the HydeGo.com website, accept the terms of use, and pay/undertake to pay the fees displayed on the website.
3.2 – The CONSUMER declares and warrants that they have read and fully informed themselves of all preliminary information regarding the specifications of the product/service subject to the contract, the sales price, the payment method, and the performance thereof, and that they have provided the necessary confirmation in the electronic environment.
3.3 – The AGENCY shall be liable to the CONSUMER in the event that the service subject to the contract is defective.
3.4 – Following the performance of the service, in the event that the bank or financial institution fails to pay the service fee to the AGENCY due to the unfair or unlawful use of the CONSUMER's credit card by unauthorized persons in a manner not arising from the fault of the HOTEL, the CONSUMER shall be liable for the service fee and any resulting damages.
ARTICLE 4 – CANCELLATION AND TRANSFER:
4.1 A- For cancellations made by the CONSUMER up to 60 days prior to the commencement of the service, the entire fee paid by the CONSUMER up to that moment shall be fully refunded. The CONSUMER accepts, undertakes, and agrees to pay the AGENCY: 25% of the tour fee if the contract is canceled 59 to 31 days prior to the commencement of the tour; 50% of the tour fee if canceled 30 to 15 days prior; 75% of the tour fee if canceled 14 to 7 days prior; and the full amount (100%) of the tour fee if canceled less than 7 days prior.
B- Illnesses or deaths of the CONSUMER or their first-degree relatives that prevent their customary occupation for 10 consecutive days, provided that they are presented in writing prior to the commencement of the service via an official medical board report obtained from a full-fledged state hospital, shall constitute an exception to the cancellation and transfer provisions.
4.2 – The CONSUMER may transfer their accommodation rights to any person of their choice up to exactly 15 days prior to the commencement of the tour. The transferee shall be jointly and severally liable with the transferor for the remaining balance and all expenses arising from the transfer. The CONSUMER is obligated to submit all cancellation/transfer requests to the AGENCY in writing prior to the commencement of the service.
4.3 – In the event that the CONSUMER fails to notify the AGENCY in writing that they will join the service for which they missed the initial commencement; the AGENCY reserves the right to cancel all reservations and services made on behalf of the CONSUMER after 24 hours. No refund shall be issued to the CONSUMER for such cancellations.
4.4 – The AGENCY may partially or completely cancel tours it has announced or registered prior to the commencement of the service, provided that it notifies the CONSUMER in cases it deems necessary. Within the same period or during the service, the AGENCY may modify the hotel names included in the scope of the service, the transportation vehicles and their departure points, and the order of visits for the locations specified in the itinerary as sightseeing destinations. If the CONSUMER does not accept these modifications and cancellations for justified reasons, they have the right to cancel their reservation and receive a refund for the unconsumed service fees.
4.5 – The AGENCY's notifications regarding potential cancellations may be made individually to each CONSUMER or may be announced on the website. The CONSUMER accepts this condition in advance.
ARTICLE 5 – GENERAL PROVISIONS:
1- All liability regarding baggage and its contents belongs entirely to the owner. The CONSUMER is obliged to comply with the laws, regulations, and customs to which the vehicle of transport and the accommodation facility are subject.
2- The AGENCY shall be held liable for reasons other than force majeure events occurring after the commencement of the undertook service, circumstances for which the CONSUMER is responsible, and situations arising from the personal liabilities of third parties. In cases falling within the scope of the AGENCY's liability, the AGENCY may compensate for modifications detrimental to the CONSUMER in the form of a price or service refund pursuant to the provisions of the TÜRSAB Kütahya Schedule, or it may alternatively seek to compensate through additional and/or alternative arrangements provided to the CONSUMER during the service which are not included in the price. The acceptance, use, or consumption of additional or substitute services by the CONSUMER shall void the CONSUMER's rights to a price refund and compensation.
3- In the event that the CONSUMER terminates the reservation on the grounds that the performed service is defective, they must notify the AGENCY representative and the hotel where they are staying in writing of the grounds for termination. Otherwise, the service shall be deemed to have been accepted and consumed.
4- It is the duty of the bona fide CONSUMER to cooperate and act diligently by notifying the AGENCY in writing of any matters of complaint during the performance of the service.
5- CONSUMER(s) who do not have signatures in the contract but participate in the service subject to the contract shall be deemed to have accepted and undertaken the provisions of the contract upon the reading and approval of this contract by the CONSUMER(s) whom they have authorized to register on their behalf. The AGENCY reserves the right of recourse against other CONSUMER(s) for the collection of any excess amount or service fee paid to the CONSUMER(s) who signed the contract.
6- In cases where the AGENCY fails to comply with the Contract partially or completely, the articles of the TÜRSAB KÜTAHYA SCHEDULE shall be applied in calculating the compensation to be paid.
ARTICLE 6 – COMPETENT COURT: The Courts and Arbitration Committees of Marmaris shall have jurisdiction over the settlement of disputes arising from the implementation of this Agreement.
The CONSUMER shall be deemed to have accepted all terms and conditions of this Agreement.